Gaya APA
Tjiptono, F.
(1997).
Prinsip-Prinsip Total Quality Service
.
Yogyakarta:
CV. Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"Prinsip-Prinsip Total Quality Service".
Yogyakarta:
CV. Andi Offset,
1997.
Text.